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Nicole Marcellino

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One-time trainings are merely “shots in the arm” and tend to wear off after time. Plus, it’s disruptive for the store, staff, and customers. Our ongoing coaching offers up bite-sized pieces of relevant training situationally applied to each agent’s actual customer calls.

 

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We’re largely manager hands-off, after the initial launch, you’ll only hear from us if we’re having trouble scheduling with one of your team or if we’re having an issue getting through to a staff member. We are your eyes and ears on the phones.

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There’s a CRM stat which was confirmed by a data/analytics company from a few years ago at NADA and it said “80% of inbound calls never make it into CRM.” I believe this stat and it’s because all the tracking and reporting is reactive, Phone Ninjas is proactive.

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